Where are my car insurance policy documents?

All of your policy documents will be accessible online within 24 hours of purchasing your policy (in most cases it will be within minutes).

You will also receive your certificate of insurance via email. Again in most cases this will be within minutes of purchasing a policy with us.

To access your documents online you will need to login using your email address and password which you set with us previously. If you have not already set up a password then your default password will be your policy number which can be found in your ‘Welcome’ email.

If you have forgotten your password, or email, you can retrieve them by clicking on the 'forgotten password' and 'forgotten email' links on the login page.

Our standard policy wordings are available online if you need access to them.

If you have any problems accessing your documents, please contact the Customer Services Team on 0843 208 4000.

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